Description

Established, reputable Capitol Hill yoga studio seeks part-time Studio Manager. We are a local small business looking for someone with outstanding customer service skills, exceptional organization, and a highly detail-oriented nature. Our new Studio Manager can hold a beautiful space and keep it humming with vibrancy, warmth, and visual serenity. A solid work ethic and a strong desire to engage with our vibrant community of clients and staff are a must!

Applicants must function with ease both independently and on a team, have excellent verbal and written communication skills, strong problem solving and critical thinking abilities, and stellar customer service aptitude. Additionally, applicants should have expertise in G Suite & Microsoft Office, experience using MindBody Online (or similar platform), familiarity with web-based programs in general, and be comfortable learning new technologies. Some prior experience working in Human Resources-related field(s) is a plus, but not critical.

General Responsibilities

• Customer Service

  • Welcome and check in clients; process client payments; handle technical issues clients encounter with website, class reservation system, payment issues, etc

  • Assist clients with purchasing decisions and advise them on classes, packages, and/or teachers that are best suited to their preferences/goals/schedule

  • Forward relevant emails/questions to appropriate staff members

  • Serve as point of contact for outside vendors and services

• Work-Study Program Management

  • Reception team supervisor; hire, train, and direct workload of reception staff (10-15 volunteers)

  • Coordinate other miscellaneous work-study/trade relationships

  • Coordinate ambassadors for guest teachers

• Facility Management

  • Maintain a clean, organized, elegant, welcoming, safe, and functional studio space

  • Monitor and order studio and office supplies

  • Determine need for improvements within existing systems and determine satisfaction with current vendors (may include researching and evaluating new vendors)

  • Provide technical support for office computer and printer, or serve as point person for initiating research into issues with outside help-desk sources, as needed

  • Coordinate, hire, schedule, and/or perform light maintenance work, as needed

• Studio Communications

  • Manage and respond to the majority of incoming studio email correspondence; forward/direct relevant emails when needed

  • Respond to phone inquiries/voicemail

  • Print event flyers (provided by designer) to display in studio

  • Create, print, and post miscellaneous notes and/or signage for in studio posting, as needed

• Studio Scheduling

  • Manage/maintain MindBody, our online reservation/purchasing system (staff logins/access, class descriptions/scheduling, setup pricing options)

  • Serve as primary holder of studio’s master calendar (Google Calendar)

  • Coordinate and attend regular meetings with teachers and/or management team

  • Schedule and coordinate quarterly sub teacher auditions

• Rental Program Coordination

  • Field rental inquiries

  • Schedule and receive rent payments from monthly and one-time renters

  • Ensure renters are properly trained in opening/closing procedure

• On-board new teachers occasionally, as needed

Qualifications

• Fluent in the concepts and practices of yoga and mindfulness, with an experiential understanding of and passion for the realm of mind-body-spirit.

• Skilled and keenly interested in holding space for health and wellness, and an intrinsic understanding that supporting the individual supports our greater community-at-large

• Exceptional interpersonal and customer service skills: ability to handle busy/stressful situations in a calm, composed manner. Ability to assess a situation and adjust approach to fit.

• Excellent communication skills, both verbal and written, for all types of interactions.

• Highly organized; possess a high degree of attention to detail, and a demonstrated ability to provide clear written instructions/documentation.

• Strong initiative, follow-up, and priority setting skills – including ability to use good judgment and set boundaries. Ability to think ahead and plan for contingencies.

• Team player; works well in collaboration with others

• Ability to learn new technologies quickly.

• Strong working expertise with G Suite and Microsoft Office Suite

• Familiarity with MindBody Online strongly preferred, but we will train the right candidate.

• 3+ years solid experience in administrative support and customer service

Hours

We have non-traditional hours and applicants must be able to accommodate our schedule. This role is approximately 20-22 hours per week, 18 of which are on-site.

• Fixed on-site shifts are Mondays, Tuesdays, & Thursdays 3:00-7:30pm, and Wednesdays 9:00am-1:30pm. Additional on-site hours may be sometimes necessary.

• Our new hire may choose to work additional hours from home, or on-site as needed where it works for the studio schedule.

Pay/status

Hourly employee, pay rate DOE.

Benefits

Paid vacation, holidays, and accrued wellness (“sick”) time
Health insurance, partially paid by studio
Complementary unlimited yoga classes
Discounted workshops/series

To Apply

Interested applicants should submit a cover letter and a resume to the Studio Manager, Nicole Bratt, at manager@seattleyogaarts.com. Be sure to include how many years of relevant experience, as well as why you are interested in this position. No phone inquiries, please.